When I look back over the past 25 years, it is hard to believe the changes in our agency. We opened as Cruise Holidays with one west side location, opened a second location in Henderson and closed the west location. Then in 2009 we joined Signature Travel Network and changed the name to Holiday Cruises & Tours. In 2013 we moved the Henderson office to our current address in Las Vegas.
During all this time we have had many agents, and staffing has always been our greatest challenge. We know that clients get “attached” to an agent and it is hard for everyone when there is a change. The good news is that in the last few years we have been fortunate to have consistency.
Pat, our amazing receptionist, has been with us since 2002. I am bragging when I tell you she is 88 years old and is like the energizer bunny...she just keeps going!
Theresa joined us first in 2006, then due to family issues left for a few years but returned in 2014. She is the person who does all of the online check in for clients as well as prints the documents if necessary. I honestly don’t know what we would do without either one of them.
Margarita has been an agent for close to 30 years and has been with us for almost 6 years.
I will give a little update on past agents that clients ask about. Rebecca is a business development manager for Zegrahm Expeditions and doing a great job. Erin moved to Seattle and is now married. Peggy Sue moved to Houston to be near her son and is working as a travel advisor. Stacha is still traveling the country in her land yacht and organizing an occasional group to go cruising.
Many of you have met our new partner, Scott, and he has over 30 years experience in the travel industry. With the purchase of a condo in Henderson, Scott now has his feet firmly planted here. I doubt we can keep him from taking the motor home to cooler climates in the summer, but with internet access he is always “really” here.
Yet, even with all this experience, it is amazing that almost every week one of us comments on something new we have learned. It is certainly an industry where one person never knows it all! But with all of us working together, we always know where to look for the answer if we don’t have it at our finger tips!
With our continued growth (thanks to all of our loyal clients) we have a recent addition to our Holiday Cruises & Tours family. We are excited to introduce Minnie Daniel—our latest hire. She is a very experienced agent with over 15 years under her belt. We are thrilled that she decided to join our team and look forward to many of you meeting her as we move forward.
As you can see we have an “M” thing going. I think we will just call them our M & M girls! The good news is whether you reach Margarita or Minnie, you can be assured of great service.
I hope this update assures everyone that the future of Holiday Cruises & Tours is healthy and strong! We could not be more pleased with our partnership with Scott.